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OZO Gorge Town
Penang Hotel Policies

Bookings - OZO George Town Penang

Bookings

  • All room rates are subject to a total of 8% comprising service charge, SST (Sales & Service Tax) and RM2 local government tax, per room per night.
  • A Tourism Tax of RM10.00 per room per night will be collected from all non-Malaysian guests, in accordance with the Malaysian Government regulations. This tax is payable directly at the hotel upon check-in or check-out, and is not included in the room rate.
  • All reservations must be guaranteed by a major credit card. For credit card guarantees, the hotel requires the following written information: the cardholder’s name as it appears on the card, the card number, and the expiry date.
  • Full prepayment of room charges is required at the time of booking for non-refundable reservations. Payment for any additional services (e.g., F&B or incidentals) must be settled upon check-out. Charges will be made in Malaysian Ringgit (MYR). Credit card guarantee without prepayment – payment can be made upon check-in. All charges will be in Malaysian Ringgit (MYR).
  • No prepayment needed – Payment can be made at the hotel upon check-in. You will be charged in local currency.
Check-in & Check-Out - OZO George Town Penang

Check-in & Check-Out

  • Identification documents may include a passport, national ID card, or driver's license.
  • A deposit of RM50.00 per room per night for miscellaneous expenses is required upon check-in. This deposit serves as a security amount for any incidental charges during the stay and will be refunded at check-out, subject to hotel policies.
Children - OZO George Town Penang

Children

  • Complimentary baby cots are available upon request. All baby cots and extra beds are subject to availability.
  • Kids Eat Free, A maximum of 2 children under 5 years old will receive complimentary breakfast meal per room.
General - OZO George Town Penang

General

  • Wi-Fi is available in all areas and is free of charge.
  • Pets are not allowed.
  • Smoking is not allowed in any of our guest rooms. Dedicated smoking areas are available at designated outdoor areas.
OZO George Town Penang

166 Jalan Argyll, George Town, Penang 10050 Malaysia

Contactez-nous

Tél: +604 226 3737
Fax: +604 226 2488
Contactez-nous

Règlement de l'hôtel
  • Bookings: All room rates are subject to a total of 8% comprising service charge, SST (Sales & Service Tax) and RM2 local government tax, per room per night.
  • Check-in & Check-Out: Identification documents may include a passport, national ID card, or driver's license.
  • Children: Complimentary baby cots are available upon request. All baby cots and extra beds are subject to availability.
En savoir plus
Installations
  • WiFi Gratuit
  • Réception 24h/24
  • Accessible en fauteuil roulant
Cartes de crédit

Il peut vous être demandé de présenter votre carte de crédit et de payer un dépôt de garantie par carte de crédit ou en espèces lors de l'enregistrement.
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